ACCOUNT MANAGEMENT
Our Account Managers are
industry professionals with
backgrounds in fashion buying,
design, production and sales.
Each client has a designated Account Manager who
manages the end-to-end product lifecycle from concept
to delivery. Our service is customised to each client’s
specific requirements and we are here to help you grow
your brands and hit your sales and profit margins.
TREND RESEARCH
Our Account Managers travel
multiple times each year to
international fashion capitals,
researching trends to help our
clients make better, more
confident decisions to deliver the
right products at the right time.
We take hundreds of photos on our trips which are all
shared with our customers in real time via Dropbox or
Apple depending on how you choose to view them.
It’s like being on the trip with our team and is an exciting
daily update on what they’re seeing. Store photos are also
customised to specific customer interests/categories.
On our return, our showroom is brimming with the latest
and greatest samples which you’re invited in to view.
When not travelling, our team remains up-to-the-minute
with fashion trends through WGSN, fashion blogs,
fashion websites, catwalk shows, trade magazines, market
research and networking in fashion circles. From all of this
intel our team produce comprehensive and dynamic trend
presentations by category to further support your ranging
decisions.
PACKAGING DESIGN
In collaboration with our retail
partners, we design and develop
product-specific packaging that
is tailor-made to the product and
brand aesthetic.
Our designers create specialised packaging that is unique
to the client, helping them to grow their business. From
simple swing tickets to customised hang-sell packaging for
Bluetooth speakers or shelf-ready packaging for fashion
accessories, we create tailor-made solutions for our clients.
PRODUCT DEVELOPMENT & DESIGN
From concept to sampling and
production, our Account Managers
and Assistant Account Managers have
technical expertise in a range of
product categories and can help bring
retail concepts to life.
After taking direction from retail buyers, we develop cohesive ranges for review and selection using the suite of Adobe
programs and AI, we design and develop unique products, prints and packaging specific to our customer’s seasonal
palette and silhouettes. Logo placement is also available on many products. We offer competitive prices, value-for-money
and a full FIS or FOB service. We leverage our factory relationships to enable our customers to place orders with specialist
factories that they would otherwise not be able to access. We produce over 4,000 unique products annually across multiple
product categories.
COMP SHOP
When you’re too busy to get out and
scope local stores we get out and
do the leg work for you.
Regular comp shops are critical to our management of your
account and we consider the intel on what’s happening
locally to be just as important as what’s happening off shore.
We round this up with store photos and debriefs which can
be shared with you.
SOURCING & PROCUREMENT
Our local Production Team visit off shore factories and attend
trade shows to continually improve our sourcing capabilities.
Our suppliers are audited to ensure they act in accordance with all applicable laws which govern issues such as
child labour, wages, benefits, working hours, harassment, anti-bribery and health and safety. We are committed
to conducting business with ethical suppliers who share our values and integrity. We hold our suppliers to be
transparent in their dealings with us and support them in making continuous improvements in their operations.
QA / TESTING / FACTORY AUDITS
We partner with Intertek
Australasia across our
supply chain, to meet our
customers’ expectations for
quality, safety, sustainability,
performance and integrity.
In an ever-changing world it’s critical we support
our clients to achieve quality and product safety
requirements.
SALES ANALYSIS
In conjunction with market
intelligence and your sales tracking
where available, we analyse your
sales and make recommendations
for future product development,
product strategies and repeats.
This service enables our customers to be responsive and
create speed to market opportunities.
SHIPPING/OPERATIONS
We manage the end-to-end shipping process and partner with an
Australian owned freight forwarder who are carbon neutral and a
certified Climate Active Member.
We have an impressive DIFOT delivery record and our system is EDI compliant. Our warehouse is capable of
processing large and small orders, offering stock allocation, pick pack by store or bulk and delivery to DC with
capacity to hold replenishment stock for weekly replenishment. We offer a streamline door-to-door delivery service.